So last week I started recruiting people to join the neighborhood group I am trying to start. I had originally started out with my husband and my two friends, L and J, on the Google Group for a couple weeks while I sent emails, letting them know about things I had changed on the website and what did they think; and lots of emails called "test" because I was trying to work out how the whole thing was going to work. I wanted to really get as many ducks in a row as possible before we "went live," because I didn't want to bug people with a bunch of emails they didn't need.
Finally, around Monday or so, I sent an email to the other 3 people in the group saying I thought we really were actually ready, and letting them know that they were welcome to start inviting people. On Tuesday, I invited 3 people. One joined. On Wednesday, I invited 5 people. Two joined. Plus, another one, who for some reason did not join, told me on Thursday that she had invited 12 other people to join! I was on top of the world, brimming with optimism. So I thought it was a good time to email the bunny lady and clear the air. (See previous post for more on why the air needed to be cleared.)
So I emailed her, and apologized for not having emailed before I showed up to accost her with baked goods last month. I told her that if she had poop to give away, I knew a couple of other people who were also interested, so to let me know. Whenever it was good for her. I went out of my way to not be pushy or to inconvenience her in any way.
And she emailed back, and said that on the morning I showed up, she had been working on a novel, and my visit had moved her from thinking to actually writing, so it was a good thing I had come by. This seemed like a very nice thing to say, and she told me she had 6 bags of poop and we could coordinate a time to come get however much we wanted.
AWESOME! I was starting a neighborhood group AND fixed things with the bunny lady. I felt like a million bucks. Then I had a great idea. I sent an email to the neighborhood group saying that if anyone was interested in rabbit manure for their garden, to let me know.
The next day, Friday, 2 people joined the group THAT I HAD NEVER EVEN MET BEFORE! We were up to 12 members, and I was making new friends! I decided I would have a potluck in a couple of weeks so everyone could meet all the new friends they were going to be making. It was awesome.
And then. And then, my two pals, who had so patiently suffered through email after email as they helped me work out the kinks of the new group, endured "test" emails out the wazoo, cheered me on, etc., sent a few emails back and forth, planning the details of a trip to get poop.
Let me say here that I am very concerned, always, with not sending the wrong email to the wrong people. You might even say I am mortally terrified of accidentally "replying all" when it's not appropriate. I double check--I triple check!--the "to" field before I send any email. But when I saw this exchange, I realized that L and J didn't know other people had joined the group! I quickly emailed from my phone to try to end the public planning, since I needed to coordinate with the bunny lady before we planned anything, anyway. And the only way I knew to be certain L and J got my email was to email the group, since I wasn't sure which email addresses they were checking. So, as I waited for my kids' parent teacher conferences to start, I dashed off an email saying it was great they were interested and I would contact the bunny lady and get back to them.
An hour later, when the conferences were over, I checked my email, and I felt like I'd been slapped. One of the two new members I'd never met before was apparently fed up with the 5 emails she had received on the subject and wanted off the list. It wasn't what she expected, she said. And, as she pointed out, she didn't have time for this, as she had a family to take care of. OUCH! Within a short time, the other new person had sent a brief but clear email to the group: "Unsubscribe Please!"
I was beside myself with embarrassment. Were all 7 other people on the list angry that I had tricked them into joining a group just so I could have an audience for planning 4-block car trips with my friends? Did everyone think I had no sense of Netiquette? Plus, I was confused. How many emails had she gotten?! Was everyone getting all kinds of stuff they weren't supposed to be getting?
So I got very upset, but composed what I think was a gracious response. I apologized to the group for the emails that should have been private, but pointed out that L and J, who had been helping me, were blameless. I took all the responsibility for the emails myself, explained that there was also a digest option to cut down on the number of emails received from the group in a day, and supplied the requested information about unsubscribing (which, I did NOT point out, if the requestor had bothered to read the helpful Welcome Email I had sent her a few hours before, she would have already known). And I thanked everyone for their patience while we were still working out the kinks. "Since," I did NOT say, "you know, I created the group to be nice and to try to help everyone in the neighborhood, even though I don't really have time for this and I have a family to take care of."
As L pointed out later, the bunny poop is my downfall every time.
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